Identification
FAQ
At airports where mobile boarding passes are accepted, you may proceed directly to the gate with a boarding pass issued in advance.
If you have completed online check-in and received your boarding pass, you can go straight to the departure gate without stopping by the counter.
If you are traveling with checked baggage, you may use the self bag drop counter.
If you have completed online check-in and received your boarding pass, you can go straight to the departure gate without stopping by the counter.
If you are traveling with checked baggage, you may use the self bag drop counter.
The following customers cannot be checked in online:
- Passengers flying on codeshare flights not operated by Asiana Airlines.
- Unaccompanied minors, passengers traveling with pets and passengers with special service requests etc.
* Passengers with connecting flights will only be checked in to flights operated by Asiana Airlines.
- Passengers flying on codeshare flights not operated by Asiana Airlines.
- Unaccompanied minors, passengers traveling with pets and passengers with special service requests etc.
* Passengers with connecting flights will only be checked in to flights operated by Asiana Airlines.
This page can only be accessed by customers who have received a check-in notification message.
Please check if this journey is included in your reservation.
Please check if this journey is included in your reservation.
Please note that boarding pass issuance may be restricted depending on the departure country and airport.
You may refer to the list of airports where boarding passes can be issued after online check-in at the following URL.
https://flyasiana.com/C/US/EN/contents/online-check-in
Even at airports where issuance is available, there may be situations in which boarding passes cannot be issued, such as
When airport staff assistance is required
When verification for discounted tickets is needed
For customers who have requested special services (e.g., UM, YPTA, etc.)
For unaccompanied minors aged 13 to 19 on domestic flights
For passengers assigned to exit row seats
If you are unable to receive your boarding pass online, we kindly ask that you proceed to the airport to receive it.
You may refer to the list of airports where boarding passes can be issued after online check-in at the following URL.
https://flyasiana.com/C/US/EN/contents/online-check-in
Even at airports where issuance is available, there may be situations in which boarding passes cannot be issued, such as
When airport staff assistance is required
When verification for discounted tickets is needed
For customers who have requested special services (e.g., UM, YPTA, etc.)
For unaccompanied minors aged 13 to 19 on domestic flights
For passengers assigned to exit row seats
If you are unable to receive your boarding pass online, we kindly ask that you proceed to the airport to receive it.
Most Online Check-in failures are caused by wrong information entered (date of birth, passport number etc).
Our system sends each passport information to the departing and arriving airport immigration office and receive a response for each passenger’s travel permission.
Wrong or invalid information will not receive travel permission and check-in will fail.
Please double check your travel information and proceed to check-in.
Our system sends each passport information to the departing and arriving airport immigration office and receive a response for each passenger’s travel permission.
Wrong or invalid information will not receive travel permission and check-in will fail.
Please double check your travel information and proceed to check-in.
Check-in can fail in the following circumstances:
1. Additional travel documents (visa, travel document, return ticket etc.) needs to be validated.
- Passenger who need additional travel document checks can be assisted by an airport agent. Passengers are responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to. Please re-confirm the travel documents required for your journey and prepare all the documents necessary. Asiana Airlines will not be liable for any damages or costs caused by the lack of travel documents. 2. Failure to receive response from immigration office.
- Unstable network may receive false responses. Try entering dummy information and re-enter your correct travel information and proceed check-in.
3. US bound Flights
- Passengers traveling to U.S. territory may be selected for secondary screening.
Passengers who are subject to secondary screening cannot be checked in online or use kiosks to check-in. Please receive additional information from a check-in agent at the airport.
1. Additional travel documents (visa, travel document, return ticket etc.) needs to be validated.
- Passenger who need additional travel document checks can be assisted by an airport agent. Passengers are responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to. Please re-confirm the travel documents required for your journey and prepare all the documents necessary. Asiana Airlines will not be liable for any damages or costs caused by the lack of travel documents. 2. Failure to receive response from immigration office.
- Unstable network may receive false responses. Try entering dummy information and re-enter your correct travel information and proceed check-in.
3. US bound Flights
- Passengers traveling to U.S. territory may be selected for secondary screening.
Passengers who are subject to secondary screening cannot be checked in online or use kiosks to check-in. Please receive additional information from a check-in agent at the airport.
